Security and Confidentiality

Welcome to our online store ! By accessing our virtual store, you agree to the following terms and conditions. We invite you to take a moment to read them carefully.

Terms of use

By accessing our website or purchasing our products, you agree to be bound by these terms and conditions in their entirety. When a user sends us personal information concerning them, they are deemed to have consented to this data being used and communicated for the purposes and by the means described herein. If you do not agree to these Terms of Use, you must not access the Website, use its services and features, or download any of its content.


This website uses cookies to improve your experience while you browse.

Cookies are text files used to store information. They are stored on your device when the website is loaded on your browser. These cookies help us make our website work properly, make it more secure and provide a better user experience.

Our use of cookies

Like most websites, we use first-party and third-party cookies for several purposes. The goal is to provide a better user experience and speed up your future interactions with our website. First-party cookies are essentially necessary for the website to function properly and do not collect any of your personally identifiable information. Third-party cookies used on our website are used to understand how the website performs and how you interact with our website. They are also used to ensure the security of our services and to provide advertising that is relevant to you.

Essential : Some cookies are essential for you to benefit from all the features of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log into your account and add products to your cart, and checkout securely.

Statistics : These cookies store information such as the number of visitors to the website, the number of unique visitors, the pages of the website that were visited, the source of the visit, etc. This data helps us understand and analyze website performance and areas for improvement.

Functional : These are cookies that help certain non-essential functionalities of our website. These features include embedding content such as videos or sharing content from the website on social media platforms.

Preferences : These cookies help us remember your browsing settings and preferences, such as language preferences, in order to provide you with a better and more efficient experience on your future visits to the website.


Our website provides links to other websites that are owned and operated by third parties. Websites linked to on our website are independent and may also collect your personal information or cookie information. We are not responsible for how these third parties collect, use or disclose your personal information. Furthermore, we cannot guarantee or make any representations with respect to the accuracy, timeliness and/or completeness of the information contained on these external websites.

Accuracy of information

Although we take all measures to ensure the accuracy of the information appearing on our website, we cannot guarantee that the information or elements appearing there are up to date, accurate, error-free or exhaustive. . We assume no responsibility for any errors or omissions that may appear in the content of this website, including information relating to product descriptions, pricing and availability. We reserve the right to correct, modify or update the information displayed on this website at any time and without notice. If applicable, for online purchases the only remedy you have with respect to a purchase made through our website is to return it for a full or partial refund as indicated in the return policy .

Image quality

Although we strive to display product images that are as realistic as possible, colors may differ depending on the type of electronic device you are using. We cannot be held responsible if the product received is not exactly what you see online.

Transaction is secure

On our website, transactions related to your purchases are supported by the highest level of Card Industry Data Security Standard (PCI DSS) which is based on a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment.

Confidentiality and protection of personal information policy

This Privacy Policy is intended to help you understand our practices regarding the collection, use, disclosure and retention of personal information. By providing us with personal information through our website or when you make a purchase, by email, in person or by telephone, you agree that it will be processed in accordance with what is indicated in this Privacy Policy personal information , and you authorize Eco Loco, its third parties and its service providers to process your personal information for the purposes set out below.

Our policy does not apply to third party websites which may be accessed by clicking on hyperlinks found on our website. If you follow a link to a third party website, that third party will have its own privacy policies which you should review before submitting any personal information.


  • Means by which personal information is collected

The personal information collected by Eco Loco is provided to us directly by you, verbally or by completing empty fields on our website or on various billing forms, in particular when:

  • you use our website, or the transactional platforms;
  • you communicate by telephone or email with our customer service;
  • you make a purchase;
  • you browse our website using cookies;
  • you complete surveys, studies or competition entry forms;
  • you subscribe to Eco Loco communications by email (newsletters);
  • you contact us to make a comment, question or complaint;
  • you submit a job application.

1.2 Consent

The collection of certain personal information is subject to specific consents. Eco Loco undertakes to use only the personal information necessary and for the purposes for which it was collected. Although this is in no way envisaged, if Eco Loco wanted to use your personal information for a purpose other than that described in the Policy, we will need to obtain your consent first.

You can refuse or withdraw your consent to the collection, use or sharing of your personal information. Please note, however, that without certain essential personal information (such as your contact details), we will not be able to provide you with the products or services requested.

1.3 Managing your preferences

You can contact Eco Loco to update your personal information, modify or delete certain information collected, by contacting .

1.4 Categories of personal information

Information Categories

Examples of information 1

Purposes for which your information is collected

Identifying Information

First and last name

Email and postal address

Phone number

To be able to serve you and offer you the products requested

To provide you with important information relating to your purchase

To send you surveys following your purchase to assess your level of satisfaction as well as other elements relating to the quality of your customer experience

To contact you or send you important notices relating to your security (major incident, service interruption, etc.)

To carry out studies, analyzes or produce statistics 2

Payment information

Billing information and credit or debit card number

To enable payment to be completed for the requested product or service

Information about your communications preferences and consumption

Information about your subscriptions to our communications

Responses to surveys or studies

To analyze and understand the different profiles, purchasing behaviors and needs of our customers

To send you useful and relevant communications based on your profile and preferences

To improve your customer experience and improve our products and content

To offer you advertising and content corresponding to your interests

Information about your use of our websites

Information collected through cookies (“cookies”)

Browsing preference (language, province)

Browser and browsing history on our websites

IP adress

Information about your device, operating system or browser

To ensure the proper functioning of our Internet

To facilitate navigation

To analyze browsing data

To provide you with targeted offers and advertising content

To measure the performance of advertising campaigns on the Internet

Information regarding a question, request, comment or complaint

Information you share with us regarding your question, comment or complaint

To respond to your question, comment or complaint

Information when you submit your application for a position

Your resume, including the personal information you write there

Date of birth and social insurance number

Your image

To analyze and process your application.

To proceed with payroll

To display it on our website (team) and on social networks.

  1. Certain personal information included in each category of information may be communicated to third parties or to persons authorized to receive it under the law, for the purposes indicated in this table.
  2. Personal information used for the purposes of studies, analyzes or production of statistics is depersonalized, that is to say, it is no longer possible to identify you directly.

1.5 Access to your personal information

The personal information collected by Eco Loco is accessible to our employees or representatives who need it in the performance of their duties. Employees or representatives must at all times ensure confidentiality and awareness reminders regarding security and protection of personal information are regularly carried out.


Eco Loco may share your personal information with third parties, service providers or partners as part of its activities and mission.

2.1 Communication to our suppliers and partners

Eco Loco may communicate your personal information to its service providers or partners.

Certain communications require your consent. However, certain personal information could be communicated to suppliers without your consent, in accordance with the Act respecting access to documents held by public bodies and the protection of personal information , when this communication is necessary for the exercise of a mandate or the execution of a service or business contract that we entrust. These providers use your personal information only to provide the services retained, which are related to the purposes described in this Policy.

For example, we may share your personal information with the following providers:

  • Service providers for payment processing;
  • Providers for managing communications, emails and cookies;
  • Service providers meeting our marketing needs;
  • Suppliers of IT services and products;
  • Cloud computing, internet hosting and data processing services;
  • Legal services;
  • Accounting and payroll processing services;

When Eco Loco communicates your personal information to these suppliers, it ensures that the contracts include the necessary protection clauses to ensure the confidentiality of your personal information.

2.2 Communication to authorities and other bodies

In certain specific situations, we may have to communicate, without your consent, your personal information, in particular in the following cases:

  • To regulatory authorities, government departments or agencies who request it from us under powers granted to them by law or when this information is necessary for the application of a law;
  • To the police services if this information is necessary for an investigation they are conducting or if this information is subject to a search warrant or a communication order;
  • To the extent provided or required by law, in accordance with the Act respecting access to documents held by public bodies and the protection of personal information .

2.3 Communications outside Quebec

Some of your personal information may be communicated or stored outside Quebec or by a person or organization who may entrust the task of collecting, using, communicating or storing such information.

In such a case, we ensure that your personal information benefits from adequate protection, in particular with regard to the principles of protection of personal information generally recognized and considered reasonable in the circumstances.


3.1 Retention of personal information

The personal information we hold is stored on secure servers usually located in Canada. However, we may retain the services of suppliers located outside the country.

We keep your personal information securely for as long as we use it to carry out our activities, accomplish our mission and offer you our products. Accounting documents are destroyed according to the retention time required by law.


Eco Loco is responsible for the protection of the personal information it holds. It implements security measures to ensure the protection of your personal information collected, used, communicated, stored and destroyed.

In particular, we have implemented the following protective measures:

Physical protection measures

Locked office

Locking Binders

IT protection measures

Securing all IT components (workstations, servers, network, etc.) according to good market practices

Password on all workstations for access to any information, locally and remotely

Multi-factor authentication

Access management

Monitoring and control for the prevention and detection of suspicious activities

Employee-Related Protective Measures

Confidentiality Agreement

Mandatory training and awareness activities

Privacy and security incident management process


You can contact those responsible for access to documents and the protection of personal information at any time for any request for access to information concerning documents held by Eco Loco or concerning your personal information.

You can view the personal information that Eco Loco has collected about you and ask us to update or correct it. To do this, you can send your request in writing and send it to the people responsible for the application of the Act respecting access to documents held by public bodies and the protection of personal information at Eco Loco, namely:

Responsible for the protection of personal information
André Brissette
Eco Loco
6500 35 e Avenue, Laval
514-237-8142 |


In an effort to constantly improve the quality of its services, Eco Loco attaches great importance to complaints and comments from its customers. To make a complaint relating to the protection of personal information, we invite you to write to the following email address:

If you have any questions about this Policy or our personal information processing practices, you can contact us by email or by mail at the following contact details:

Eco Loco
6500 35 e Avenue, Laval
514-237-8142 |

7- Modification of the policy

Eco Loco reserves the right at all times to modify the Policy when necessary in order to reflect significant changes occurring in its internal and external environment. We will notify you in advance of any material changes.

The changes are effective as of the update date indicated below.

We invite you to consult the Policy regularly to ensure that you are aware of the most recent version.

We also invite you to consult our other Policies: Return policy, delivery policy and Sustainable development policy.

Last update of the Policy: September 20, 2023