Welcome to our online store!

By accessing our online store, you agree to the following terms and conditions. We encourage you to take a moment to read them carefully.

Terms of Use

By accessing our website or purchasing our products, you agree to be bound by these terms and conditions in their entirety. When a user provides us with personal information, they are deemed to have consented to the use and disclosure of that data for the purposes and by the means described herein. If you do not agree to these terms of use, you must not access the website, use its services and features, or download any of its content.

Cookies

This website uses cookies to improve your experience while you browse it.

Cookies are text files used to store information. They are stored on your device when the website is loaded in your browser. These cookies help us to make our website function properly, make it more secure, and provide a better user experience.

Our use of cookies

Like most websites, we use first-party and third-party cookies for several purposes. The goal is to provide a better user experience and speed up your future interactions with our website. First-party cookies are essential for the website to function properly and do not collect any of your personally identifiable information. The third-party cookies used on our website help us understand how the website performs and how you interact with it. They also help ensure the security of our services and deliver advertisements that are relevant to you.

Essential : Some cookies are essential for you to be able to use all the features of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log in to your account, add products to your cart, and check out securely.

Statistics : These cookies store information such as the number of website visitors, the number of unique visitors, the website pages that were visited, the source of the visit, etc. This data helps us understand and analyze website performance and areas for improvement.

Functional : These cookies help certain non-essential features of our website. These features include embedding content such as videos or sharing website content on social media platforms.

Preferences : These cookies help us to remember your settings and browsing preferences, such as language preferences, in order to provide you with a better and more efficient experience on your next visits to the website.

Hyperlinks

Our website contains links to other websites owned and operated by third parties. These linked websites are independent and may also collect your personal information or cookie data. We are not responsible for how these third parties collect, use, or disclose your personal information. Furthermore, we cannot guarantee or make any representations regarding the accuracy, timeliness, and/or completeness of the information contained on these external websites.

Accuracy of information

While we take every precaution to ensure the accuracy of the information on our website, we cannot guarantee that the information or materials contained herein are current, accurate, error-free, or complete. We assume no liability for any errors or omissions that may appear in the content of this website, including information relating to product descriptions, pricing, and availability. We reserve the right to correct, amend, or update the information displayed on this website at any time without notice. If applicable, for online purchases, your sole remedy for a purchase made through our website is to return it for a full or partial refund as outlined in the Return Policy .

Image quality

While we strive to display product images that accurately reflect the actual product, colors may vary depending on the type of electronic device you are using. We cannot be held responsible if the product you receive does not exactly match what you see online.

The transaction is secure.

On our website, transactions related to your purchases are supported by the highest level of Card Industry Data Security Standard (PCI DSS), which relies on a set of security standards designed to ensure that all businesses that accept, process, store, or transmit credit card information maintain a secure environment.

Privacy and Personal Information Protection Policy

This Privacy Policy is intended to help you understand our practices regarding the collection, use, disclosure, and retention of personal information. By providing us with personal information through our website or when you make a purchase, by email, in person, or by telephone, you agree to its processing in accordance with this Privacy Policy , and you authorize Eco Loco, its third parties, and its service providers to process your personal information for the purposes set out below.

Our policy does not apply to third-party websites that can be accessed by clicking on hyperlinks on our website. If you follow a link to a third-party website, that website will have its own privacy policies, which you should review before submitting any personal information.

1- COLLECTION AND USE OF PERSONAL INFORMATION

• Means by which personal information is collected

The personal information collected by Eco Loco is provided directly by you, either verbally or by completing empty fields on our website or on various billing forms, specifically when:

• you use our website, or transactional platforms;
• You communicate with our customer service department by phone or email;
• you make a purchase;
• you browse our website, via connection cookies (“cookies”);
• you complete surveys, studies or contest entry forms;
• you subscribe to Eco Loco communications by email (newsletters);
• you are contacting us to make a comment, a question or a complaint;
• You are submitting a job application.

1.2 Consent

The collection of certain personal information is subject to specific consents. Eco Loco is committed to using only the personal information necessary and for the purposes for which it was collected. Although this is not envisaged, if Eco Loco wishes to use your personal information for a purpose other than that described in this Policy, we will need to obtain your consent beforehand.

You can refuse or withdraw your consent to the collection, use, or sharing of your personal information. Please note, however, that without certain essential personal information (such as your contact details), we will not be able to provide you with the requested products or services.

1.3 Managing your preferences

You can contact Eco Loco to update your personal information, modify or delete certain information collected, by emailing info@eco-loco.ca .

1.4 Categories of personal information

Information categories	Examples of information 1	Purposes for which your information is collected
Identification information	First and last name Email and postal address Phone number	To be able to serve you and offer you the requested products To provide you with important information regarding your purchase To send you surveys after your purchase to assess your level of satisfaction and other elements related to the quality of your customer experience To contact you or send you important notices related to your safety (major incident, service interruption, etc.) To conduct studies, analyses or produce statistics 2
Payment information	Billing information and credit or debit card number	To allow you to complete payment for the requested product or service
Information about your communication preferences and consumption	Information about your subscriptions to our communications Responses to surveys or studies	To analyze and understand the different profiles, purchasing behaviors and needs of our customers To send you useful and relevant communications based on your profile and preferences To enhance your customer experience and improve our products and content To offer you advertising and content that matches your interests
Information about your use of our website	Information collected through cookies Navigation preferences (language, province) Navigation history and user journey on our website IP address Information about your device, operating system or browser	To ensure the proper functioning of our Internet To facilitate navigation To analyze browsing data To offer you targeted offers and advertising content To measure the performance of advertising campaigns on the Internet
Information regarding a question, request, comment or complaint	Information you share with us regarding your question, comment, or complaint	To answer your question, comment or complaint
Information when you apply for a position	Your resume, including the personal information you write on it Date of birth and social security number Your image	To analyze and process your application. To proceed with payment To display it on our website (team) and on social media.

1. Certain personal information included in each category of information may be disclosed to third parties or to persons authorized to receive it under the law, for the purposes indicated in this table.
2. Personal information used for research, analysis or statistical purposes is anonymized, meaning that it is no longer possible to directly identify you.

1.5 Access to your personal information

The personal information collected by Eco Loco is accessible to our employees or representatives who require it to perform their duties. Employees or representatives must maintain its confidentiality at all times, and regular awareness training on security and personal information protection is provided.

2- COMMUNICATION OF PERSONAL INFORMATION

Eco Loco may share your personal information with third parties, service providers or partners as part of its business activities and mission.

2.1 Communication to our suppliers and partners

Eco Loco may share your personal information with its service providers or partners.

Some communications require your consent. However, certain personal information may be disclosed to suppliers without your consent, in accordance with the Act respecting access to documents held by public bodies and the protection of personal information , when such disclosure is necessary for the performance of a mandate or the execution of a service or business contract that we entrust to them. These suppliers use your personal information only to provide the services selected, which are related to the purposes described in this Policy.

For example, we may share your personal information with the following providers:

• Payment processing service providers;
• Suppliers for managing communications, emails and cookies;
• Service providers that meet our marketing needs;
• IT service and product providers;
• Cloud computing, web hosting and data processing services;
• Legal services;
• Accounting and payroll processing services;

When Eco Loco shares your personal information with these suppliers, it ensures that the contracts include the necessary protection clauses to ensure the confidentiality of your personal information.

2.2 Communication to authorities and other bodies

In certain specific situations, we may have to disclose your personal information without your consent, particularly in the following cases:

• To regulatory authorities, government departments or agencies that request it from us under powers granted to them by law or when this information is necessary for the application of a law;
• To the police services if this information is necessary for an investigation they are conducting or if this information is subject to a search warrant or a production order;
• To the extent provided or required by law, in accordance with the Act respecting access to documents held by public bodies and the protection of personal information .

2.3 Communications outside Quebec

Some of your personal information may be disclosed or stored outside of Quebec or by a person or organization that may be entrusted with the task of collecting, using, disclosing or storing such information.

In such a case, we ensure that your personal information receives adequate protection, including in accordance with generally recognized principles of personal information protection deemed reasonable in the circumstances.

3- PRESERVATION AND DESTRUCTION OF PERSONAL INFORMATION

3.1 Retention of personal information

The personal information we hold is stored on secure servers, usually located in Canada. However, we may use the services of providers located outside of Canada.

We keep your personal information secure for as long as we need it to conduct our business, fulfill our mission, and provide you with our products. Accounting documents are destroyed according to the retention period required by law.

4- MEASURES FOR THE PROTECTION OF PERSONAL INFORMATION

Eco Loco is responsible for protecting the personal information it holds. It implements security measures to ensure the protection of your personal information when collected, used, disclosed, stored, and destroyed.

In particular, we have implemented the following protective measures:

Physical protection measures	Locked office Locking the binders
Computer security measures	Securing all IT components (workstations, servers, network, etc.) according to best market practices Password on all workstations for access to all information, locally and remotely Multi-factor authentication Access management Surveillance and control for the prevention and detection of suspicious activities
Employee protection measures	Confidentiality Agreement Mandatory training and awareness activities Privacy and security incident management process

5- REQUEST FOR ACCESS AND CORRECTION OF YOUR PERSONAL INFORMATION

You can at any time contact the persons responsible for access to documents and the protection of personal information, for any request for access to information concerning documents held by Eco Loco or concerning your personal information.

You can access the personal information that Eco Loco has collected about you, and ask us to update or correct it. To do so, you can submit your request in writing to the persons responsible for applying the Act respecting access to documents held by public bodies and the protection of personal information to Eco Loco, namely:

Person responsible for the protection of personal information
André Brissette
Eco Loco
6500 ^35th Avenue, Laval
514-237-8142 | andre@projetix.ca

6- HANDLING COMPLAINTS AND QUESTIONS

In its commitment to continuously improving the quality of its services, Eco Loco places great importance on customer complaints and feedback. To file a complaint regarding the protection of personal information, please write to the following email address: andre@projetix.ca

If you have any questions about this Policy or our personal information handling practices, you can contact us by email or mail at the following address:

Eco Loco
6500 ^35th Avenue, Laval
514-237-8142 | andre@projetix.ca

7- Policy Modification

Eco Loco reserves the right to modify this Policy at any time as necessary to reflect significant changes in its internal and external environment. We will notify you in advance of any significant changes.

The changes are effective as of the update date indicated below.

We encourage you to review the Policy regularly to ensure you are aware of the most recent version.

We also invite you to consult our other Policies: Return Policy, Delivery Policy and Sustainability Policy.

Policy last updated: September 20, 2023