Security and Confidentiality

Welcome to our online store! By accessing our online store, you agree to the following terms and conditions. Please take a moment to read them carefully.

Terms and conditions of use

By accessing our website or purchasing our products, you agree to be bound by these terms and conditions in their entirety. When a user submits personal information to us, that user is deemed to have consented to the use and disclosure of that information for the purposes and by the means described herein. If you do not accept these terms of use, you must not access the website, use its services and functionalities or download any of its content.


This website uses cookies to enhance your experience when browsing it.

Cookies are text files that are used to store pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make our website work properly, make it more secure and provide a better user experience.

Our use of cookies

Like most websites, we use first-party and third-party cookies for several purposes. The goal is to provide a better user experience and to speed up your future interactions with our website.  First-party cookies are essentially necessary for the proper functioning of the website and do not collect any of your personally identifiable data. Third-party cookies used on our website are used to understand how the website functions and how you interact with our website. They are also used to ensure the security of our services and to provide advertising that is relevant to you.

Essential: Some cookies are essential for you to benefit from all the features of our site. They allow us to maintain user sessions and prevent security threats. They do not collect or retain any personal information. For example, cookies allow you to log in to your account, add products to your shopping cart and check out safely.

Statistics: These cookies store information such as the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. This data helps us to understand and improve our products and services. This data helps us to understand and analyze website performance and areas for improvement.

Functional: These are cookies that help with certain non-essential functions of our website. These features include the integration of content such as videos or the sharing of website content on social media platforms.

Preferences: These cookies help us keep track of your browsing settings and preferences, such as language preferences, so that we can offer you a better, more efficient experience on future visits to the website.


Our website contains links to other websites owned and operated by third parties. The websites linked to our website are independent and may also collect your personal or cookie information. We are not responsible for how such third parties collect, use or disclose your personal information.  Furthermore, we cannot guarantee or make any representations regarding the accuracy, timeliness and/or completeness of the information contained on these external Internet sites.

Accuracy of information

While we make every effort to ensure the accuracy of the information contained on our Web site, we cannot guarantee that the information or materials contained therein are current, accurate, error-free or complete. We assume no liability or responsibility for any errors or omissions in the content of this website, including information relating to product descriptions, pricing and availability. We reserve the right to correct, amend or update information posted on this Web site at any time without notice. If applicable, for online purchases the only recourse you have with respect to a purchase made through our website is to return it for a full or partial refund as indicated in the return policy.

Image quality

Although we strive to display product images that correspond as closely as possible to the actual product, colors may differ depending on the type of electronic device you are using.  We cannot be held responsible if the product received does not correspond exactly to what you see online.

 Secure transactions

On our website, transactions related to your purchases are supported by the highest level of Card Industry Data Security Standard (PCI DSS), which is based on a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment.

Privacy and protection of personal information policy

This Privacy Policy is intended to help you understand our practices regarding the collection, use, disclosure and retention of personal information. By providing us with personal information through our website or when making a purchase, by e-mail, in person or by telephone, you consent to the processing of your personal information as set out in this Privacy Policy, and you authorize Eco Loco, its third parties and service providers to process your personal information for the purposes set out below.

Our policy does not apply to third-party websites that can be accessed by clicking on hyperlinks on our website.

If you follow a link to a third-party website, that site will have its own privacy policies that you should review before submitting any personal information.


1.1 Means by which personal information is collected

Personal information collected by Eco Loco is provided to us directly by you, either verbally or by completing blank fields on our website or on various billing forms, including, but not limited to, when :

- you use our website or transactional platforms;

- you contact our customer service department by telephone or e-mail;

- make a purchase;

- you browse our website using cookies;

- complete surveys, studies or contest entry forms;

- you subscribe to Eco Loco e-mail communications (newsletters);

- contact us with a comment, question or complaint;

- submit a job application.

1.2 Consent

The collection of certain personal information is subject to specific consents. Eco Loco will only use personal information that is necessary for the purposes for which it was collected. Although it is not contemplated in any way, if Eco Loco wishes to use your personal information for a purpose other than that described in the Policy, we will need to obtain your consent in advance.

You may refuse or withdraw your consent to the collection, use or sharing of your personal information. Please note, however, that without certain essential personal information (such as your contact details), we will not be able to provide you with the products or services you have requested.

1.3 Managing your preferences

You may contact Eco Loco to update your personal information, modify or delete certain information collected, by sending an e-mail to

1.4 Categories of personal information

Categories of information

Examples of information1

Purposes for which your information is collected

Identification information

First and last name

E-mail and postal address

Telephone number       

 To be able to serve you and offer you the products you request


To send you important information about your purchase

To send you post-purchase surveys to assess your level of satisfaction and other elements relating to the quality of your customer experience

To contact you or send you important notices concerning your security (major incident, service interruption, etc.)

To carry out studies, analyses or produce statistics2

Payment information

Billing information and credit or debit card number

To complete payment for the product or service requested

Information about your communications preferences and usage           

Information about your subscriptions to our communications

Responses to surveys or studies

 To analyze and understand the different profiles, purchasing behaviors and needs of our customers

To send you useful and relevant

communications based on your profile and preferences

To enhance your customer experience and improve our products and content

To offer you advertising and content that matches your interests

Information about your use of our website           

 Information collected through cookies

 Browsing preferences (language, province)

 Your browsing history on our website

 IP address

Information relating to your device, operating system or browser       

To ensure the smooth operation of our Internet site

To facilitate navigation

To analyze browsing data

to provide you with targeted advertising content and offers

To measure the performance of Internet advertising campaigns

Information regarding a question, request, comment or complaint

Information you share with us about your question, comment or complaint

To respond to your question, comment or complaint

Information when you apply for a position           

 Your curriculum vitae, including the personal information you enter on it

Date of birth and social insurance number

Your image

To analyze and process your application.

To process your payment

To post on our website (team) and social networks.

  1. Certain personal information included in each category of information may be communicated to third parties or to persons authorized to receive it by law, for the purposes indicated in this table.
  2. Personal information used for studies, analyses or the production of statistics is depersonalized, i.e. it is no longer possible to identify you directly.

1.5 Access to your personal information

Personal information collected by Eco Loco is accessible to our employees or representatives who need it to perform their duties. Employees or representatives are required to maintain the confidentiality of personal information at all times, and security and privacy awareness training is provided on a regular basis.


Eco Loco may share your personal information with third parties, service providers or partners as part of its activities and mission.

2.1 Communication to our suppliers and partners

Eco Loco may share your personal information with its service providers or partners.

Certain communications require your consent. However, certain personal information may be communicated to suppliers without your consent, in accordance with the Act respecting access to documents held by public bodies and the protection of personal information, when such communication is necessary for the performance of a mandate or the execution of a service or business contract entrusted to us. These suppliers use your personal information only to provide the services they have retained, which are related to the purposes described in this Policy.

For example, we may share your personal information with the following suppliers:

- Service providers for payment processing;

- Service providers for communications, e-mail and cookie management;

- Suppliers of services to meet our marketing needs;

- Suppliers of IT services and products;

- Cloud computing, Internet hosting and data processing services;

- Legal services;

- Accounting and payroll services;

When Eco Loco communicates your personal information to these suppliers, it ensures that the contracts include the necessary protection clauses to ensure the confidentiality of your personal information.

2.2 Communication to authorities and other organizations

In certain specific situations, we may be required to disclose your personal information without your consent:

- To regulatory authorities, government departments or agencies who request it from us under powers granted to them by law or when such information is necessary for the application of a law;

- To the police if the information is required for an investigation they are conducting, or if the information is the subject of a search warrant or production order;

- To the extent provided or required by law, in accordance with the Act respecting access to documents held by public bodies and the protection of personal information.

2.3 Disclosures outside Quebec

Some of your personal information may be communicated or retained outside Québec or by a person or organization that may be entrusted with the task of collecting, using, communicating or retaining such information.

In such a case, we ensure that your personal information is adequately protected, in particular with respect to generally accepted principles of personal information protection deemed reasonable in the circumstances.


3.1 Retention of personal information

The personal information we hold is stored on secure servers, usually located in Canada. However, we may retain the services of suppliers located outside Canada.

We keep your personal information secure for as long as we need it to conduct our business, fulfill our mission and offer you our products. Accounting documents are destroyed according to the retention period required by law.


Eco Loco is responsible for protecting the personal information it holds. It implements security measures to ensure the protection of your personal information as it is collected, used, communicated, stored and destroyed.

In particular, we have implemented the following safeguards:

Physical protection measures

Locked office

Locking of filing cabinets

IT protection measures

Securing all IT components (workstations, servers, network, etc.) according to best market practices

Password protection on all workstations for local and remote access to all information

Multi-factor authentication

Monitoring and control to prevent and detect suspicious activity

Employee protection measures

Confidentiality agreement

Mandatory training and awareness activities

Confidentiality and security incident management process


You may at any time contact the persons responsible for access to documents and protection of personal information, for any request for access to information concerning documents held by Eco Loco or concerning your personal information.

You may consult the personal information that Eco Loco has collected about you and ask us to update or correct it. To do so, you may address your request in writing and forward it to the persons responsible for the application of the Act respecting access to documents held by public bodies and the protection of personal information at Eco Loco, namely :

Privacy Officer

André Brissette

Eco Loco

6500 35th Avenue, Laval

514-237-8142 |


In an effort to constantly improve the quality of its services, Eco Loco attaches great importance to customer complaints and comments. If you have a complaint about the protection of personal information, we invite you to write to the following e-mail address:

If you have any questions about this Policy or our personal information handling practices, you can contact us by e-mail or by mail at the following coordinates:

Eco Loco

6500 35th Avenue, Laval

514-237-8142 |

7- Policy modification

Eco Loco reserves the right to modify the Policy at any time to reflect significant changes in its internal and external environment. We will notify you in advance of any significant changes.

Changes are effective as of the update date indicated below.

We invite you to consult the Policy regularly to ensure that you are aware of the most recent version.

We also invite you to consult our other Policies: Returns Policy, Delivery Policy and Sustainable Development Policy.

Policy last updated: September 20, 2023