All items ordered are mailed within 48 to 72 business hours of receipt of order. They are delivered through Canada Post. Please allow 2 to 7 days for delivery to all Canadian provinces. Delivery fees in Canada are free if the order is picked up in store or for any purchase of 80$ (100 in USA) or more before taxes and after a promotional code (or credit). Otherwise, there is a flat fee of $10 in Canada and $15 in the United States.
For international shipments (USA), delivery times depend on the region you order from, and if custom fees are applicable, they are charged to the customer.
Please note that we are always trying to limit our ecological impact associated with shipping. All our shipments are made with reused material. Don't be surprised to receive a very special box!
We have 2 pick-up points. One in the west end of Laval and the other on Beaubien E in Montreal. In all cases, you must wait for a confirmation email that your order is ready before you go. Pick-up in store is free. Note that the time to pick up your order is the same since a carrier brings the packages. Once the package is at the pick-up location, it is considered delivered.
*** Delivery time may also vary depending on the moment of the order. For example, if you order on December 25th, it is possible that your package will be sent to you a few days later.
*** Eco Loco cannot be held responsible any delivery delay caused by Canada Post or any other delivery company.