Our goal: Reduce the ecological impact, every day!
If you are not satisfied, for any reason, with your purchase, we invite you to return it within 15 days of receipt.
For an exchange or a refund, the garment must not have been worn and must have the original labels.
To proceed :
1) Send an email to firstname.lastname@example.org to obtain a return authorization number and be sure to indicate :
- The model of the garment you wish to return
- The number of the initial order
- The reason for the exchange or refund
- If applicable, the model, color and size of the replacement garment.
2) Place the item you wish to return in a package. Please include a copy of the invoice and write the return code.
3) Send the package to the address provided to you.
4) You have to cover the return costs
For hygienic reasons, there is no refund for jewelry, zero waste items, underwear, cosmetics or personal hygiene products. Items on sale at 30% or more of the original price are considered FINAL SALE and cannot be returned or exchanged.