Return policy

Our goal: Reduce the ecological impact, every day!


Clothing:

If you are not satisfied, for any reason, with your purchase, we invite you to return it within 15 days of receipt.

For an exchange or a refund, the garment must not have been worn and must have the original labels.

To proceed :
1) Send an email to info@eco-loco.ca to obtain a return authorization number and be sure to indicate :
- The model of the garment you wish to return
- The number of the initial order
- The reason for the exchange or refund
- If applicable, the model, color and size of the replacement garment.

2) Place the item you wish to return in a package. Please include a copy of the invoice and write the return code.


3) Send the package to the address provided to you.


4) You have to cover the return costs

Other items:

For hygienic reasons, there is no refund for jewelry, zero waste items, underwear, cosmetics or personal hygiene products. Items on sale at 30% or more of the original price are considered FINAL SALE and cannot be returned or exchanged.